General Inquiries
Questions about the platform, accounts, or getting started.
Typical response: within 1 business day.
Billing & Invoicing
Usage fees, invoices, payment methods, and the $0-base + usage-fee model.
Typical response: same business day for urgent billing issues.
See the Fee Schedule for current rates.
API / Technical
Integrations, the inventory-push connector, data feeds, and key management.
Typical response: same business day for urgent technical issues.
Developer reference: BRidge Connect API documentation · key console: /connect/console.
Compliance & Diligence
KYC/onboarding, regulatory questions, and due-diligence requests.
Typical response: within 1 business day.